6.1Upon payment of the full price for the goods or services, Motion Systems shall provide a warranty for the selected goods and services on the terms set out in the GTC and the Offer. The standard warranty period is 24 months for Professional Series platforms and for Qubic System units in non-commercial use, and 12 months for Qubic System units in commercial use, calculated from the date of sale stated on the invoice.
6.2In respect of all goods and services, Motion Systems and the Buyer exclude Motion Systems' liability under the warranty provisions, unless the Buyer is a consumer (as defined in art. 22¹ of the Polish Civil Code) and purchases the goods or services outside their business activity.
6.3Motion Systems, within the warranty period, shall repair the faulty goods or their components free of charge. Motion Systems may decide that instead of repairing the faulty goods, it will replace them with goods free of defects of the same or better parameters.
6.4Any comments on the quality of the goods or services sold by Motion Systems, the manner of service and non-compliance, buyers may submit in electronic form to Motion Systems: qc@motionsystems.eu.
6.5Returns of defective goods shall be made only after Motion Systems' consent has been obtained. The Buyer shall bear the risk of loss or damage to the goods during their transport by the carrier to the place indicated by Motion Systems.
6.6Within 5 days of the delivery of the goods, the Buyer shall examine whether the goods are free from defects and whether they have been delivered in the correct quantity, otherwise the Buyer shall lose the right to claim any irregularities or shortcomings which could have been identified within the aforementioned period, taking into account reasonable diligence.
6.7The Buyer shall each time submit a notification of defects (complaint) in accordance with Section 6.4 within 10 working days from the date of their discovery under pain of losing any rights related to the defectiveness of the goods. The complaint should contain a detailed description of the defect, a copy of the proof of purchase as well as the manner expected by the Buyer to resolve the complaint. The complaint should be sent by e-mail to the address: support@motionsystems.eu.
6.8The Buyer shall dismantle and deliver the defective goods to Motion Systems at its own expense. Motion Systems shall repair or replace the defective goods within the time limit resulting from the technology of removing the irregularities and logistics related to the order and delivery of parts, machinery and equipment necessary for repair after the delivery of goods to the place indicated by Motion Systems. Motion Systems shall make the goods available for collection by the Buyer at Motion Systems' registered office or shall send the goods to the indicated address after prior payment of the transport costs by the Buyer. Motion Systems may require the Buyer to pay the costs associated with the inspection (testing) of goods, if it turns out that the goods do not show a defect reported by the Buyer.
6.9For the purpose of the proper conduct of the complaint process, the complainant shall attach a completed complaint form to the goods being sent, which constitutes Attachment No. 1 to these GTC.
6.10In order for the transport process from the Buyer's complainant to Motion Systems to be carried out correctly, the complainant should prepare and send the consignment to Motion Systems at its own expense, observing the guidelines contained in Attachment 2 "Service Shipping Instructions".
6.11Motion Systems shall not be liable:
6.11.1for the consequences of improper installation, connection, or operation of the goods, in particular in a manner that does not comply with the instructions, catalogue sheets, data sheets or technical specifications of the goods (in particular those listed in section 5.3 of the GTC),
6.11.2for the consequences of the operation or non-operation of the defective goods, for damage and lost profits of the Buyer resulting from the defectiveness of the goods, for damage to the Buyer resulting from a delay in the performance of Motion Systems' obligations relating to the defectiveness of the goods,
6.11.3for damage to the goods in transport resulting from inadequate protection of the goods for transport or damage resulting from the fault of the carrier (including loading and unloading),
6.11.4for incorrect preparation of shipping documents resulting in delays in delivery or refusal to accept the goods by Motion Systems.
6.12The period of Motion Systems' liability shall not be extended in relation to the goods or their parts which have been repaired or replaced with goods free from defects, as well as by the period during which it was impossible to use the goods due to a defect.
6.13The rights related to the defectiveness are vested exclusively in the buyer and cannot be transferred to other persons. They shall apply to goods located in the national territory of the Buyer's registered office at the time of conclusion of the contract or any other territory of their use included in the Offer.
6.14Motion Systems makes no warranty in respect of software, design preparation or installation of any kind.
6.15Unless otherwise specified in the Offer or through individual negotiations, any technical advice from Motion Systems is for information purposes only and does not give rise to any liability on the part of Motion Systems in this respect.